Terms and Conditions

COURSE FEES

​The course price includes:

• All the language tuition (the number of hours will depend which language course you choose) and an optional end of course certificate.
• For our Junior Summer School, Family Summer School and Language Experience courses, the price also includes excursions and activities indicated on the timetable including transportation and entrance to venues.

The course price does not include:​

• examination fees for IELTS or Cambridge English exams
• airport transfer – we do offer return airport transfers on request.
• Health & Travel insurance. However, for an additional fee, we can provide insurance for all our students with Guard.me – specialist insurers for language holiday programmes with accredited language schools. This includes cancellation cover for up to 6 months before the start of your course.
• Download the Health & Travel Insurance Policy wording with Guard.me here.

• ​In all circumstances, the following refund policy will apply:
• More than 6 months’ notice: Full refund of all fees paid
• More than 4 weeks’ notice: Loss of deposit (20% of course fees)
• Less than 4 weeks’ notice: – Deposit and full fees due
• All cancellations must be made in writing, ideally by email.

ACCOMMODATION

For our English language programmes, we offer two accommodation solutions:

• Managed accommodation: You can book your accommodation through us. We will organise all aspects of your accommodation through our carefully chosen accommodation providers. All our accommodation providers have been rigorously checked and the contract for your accommodation is with us.
• Private accommodation: We can give you the contact information for accommodation providers near our school. You contact the accommodation provider and make all the arrangements directly with them. The contract for your accommodation is between you and your accommodation provider. We accept no liability for any issues that arise in connection with your accommodation.

KEY TERMS:
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1. All students and group leaders must comply with the rules and codes of conduct of Language Tree, the host organisations we work with and the laws of the UK at all times. Any breach of these rules or UK law may result in the student and/or group leader having to leave the course immediately with no entitlement to a refund for any fees paid.
2. All students and group leaders are assumed to be in good health. Any pre-existing conditions must be declared at the time of booking on the booking form. Language Tree will not accept responsibility for any injury caused by a medical condition that was not declared on the booking form.
3. All students under the age of 18 must travel with a group leader (or have a nominated person living locally) who will act ‘in loco parentis’ at all times during the visit to the UK with Language Tree.
4. Students over the age of 18 will be responsible for themselves and will be expected to act in accordance with the rules of the host organisations and the laws of the UK.
5. Group leaders must be at least 25 years old.
6. All students must arrange their own travel and medical insurance for the duration of the course.
7. Language Tree does not accept responsibility for any loss of, or damage to, any property of students or group leaders.
8. Language Tree reserves the right to change the advertised programme in the event of unexpected circumstances. We will always endeavour to provide the advertised programme. We will not be held liable in the event of circumstances beyond our control that limit our ability to provide the advertised programme.
9. All booking contracts with Language Tree shall be governed by the laws of England, and any disputes relating to this contract shall be decided by the English courts.
10. These terms and conditions shall apply from the receipt of payment until the end of the course programme. The booking of a place is regarded as acceptance of our terms and conditions.
11. We operate a strict privacy policy for how we handle your personal data. Please click here to view our Privacy Policy.
12. Language Tree Limited is a limited company registered in the UK (company number: 7803317). Registered Office: Treglennick, Newmills Lane, Truro. TR1 3EB

COMPLAINTS PROCEDURE:

We sincerely hope you enjoy your course and your time studying with us.

​Our aim is to provide courses of the highest quality at all times.

If there is anything you are unhappy about connected to your course or the school in general, we hope you will speak to a member of staff at the school so we can hopefully address any concerns you have.

We ask you to follow this procedure in the event that you are unhappy with something so we can address your concerns in the most professional way possible:

1. Our overriding aim at Language Tree is to provide a positive and engaging atmosphere and a language course that really develops your language skills. If at any point, you feel we have not achieved this aim, we will do everything we can to put things right.
2. In the first instance please raise your concern / complaint with a member of staff. We hope that many concerns or complaints can be resolved through a discussion where we can listen to what you have to say and then put something in place to ensure there are no further problems.
3. If your problem is not resolved at point 2, either you or the member of staff will inform the management of your complaint and a member of the management team will agree to meet with you to discuss your complaint in detail.
4. The management team will do everything they can to ensure every aspect of your complaint is heard and they will discuss in detail with you what can be done to remedy the situation.
5. As stated in our terms & conditions, our course fees are non-refundable. If, as part of the complaints process, you would like a refund of your course fees, this will be at the discretion of the management.
6. In order to deal with your complaint professionally, we ask that before and during your complaint you do not seek to publicise your complaint with other students or through any form of media or social media.